ATTENTION: Please note the following terms of sale: Please sent your questions by phone or email before bidding, or before placing an order or prior to the purchase of goods:
Cancellation, return policy (For Germany, other EU countries due to EU regulations)
EU Consumer Rights Directive (EU-VRRL) 07.01.2020:
(43) The exception to the right of withdrawal pursuant to Article 16 (1) (b) of Directive 2011/83 / EU should also apply to contracts for individual deliveries of non-line energy, since their price depends on fluctuations in the raw material and energy markets to which the entrepreneur has no influence and which can occur within the cancellation period.
However, the right of withdrawal expires. § 312g Para. 2 No. 4 BGB prematurely if the heating oil, diesel, kerosene, fuels and others mix with the remaining stocks in your tank upon delivery.
You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period shall be fourteen days from the date of contract.
To exercise your right, you have to helios lubeoil® KG, info <at> helios-lubeoil.de, +49 (0) 421 33111462 by way of unambiguous declaration (eg. As a consigned by post mail, fax or e-mail ) about your decision to withdraw from this contract, inform.
To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the withdrawal before the expiry of the withdrawal period.
Note: When buying fuel oil, diesel purchase, loose oil purchase by consumers, there is no statutory right of withdrawal after Fernabsatzrecht! Opened packages or broken seal, as well as damaged goods (for delivery or collection) can not be withdrawn and are not subject to the revocation or have not received the objection faultless goods. For this purpose, please read our General Terms and Conditions.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than the offered by us, cheapest Ground Shipping have), and repay immediately latest within fourteen days from the date on which the notification has been received of its cancellation of this contract with us. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees for this repayment.
We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You bear the direct cost of returning the goods. The cost to a maximum of approximately EUR 3.500, - estimated.
Do you require that the services or delivery of heating oil, diesel, lubricants and other of our products is scheduled to begin during the withdrawal period, so you have to pay us a reasonable amount of the said share to the date on which you are from teach the right of withdrawal in respect of this contract, services rendered compared to the full extent provided for in the contract services equivalent.
Cancellation and return policy end end
The transit risk will be borne by the buyer as regulated in the general terms and conditions! Do not buy if you do not agree with these rules. The buyer accepts with its requirement or order that it concerns with the offer around an auction or offer for sale within the meaning of § 3 para. 5 of the Distance Selling Act. This means for the highest bidder or buyer that he enjoys no right of withdrawal in accordance with the Distance Selling Act. This contractual agreement is the legal right of revocation does not invalidate. For petroleum products legal restrictions apply to revocation.
After energy tax law prescribed Note: tax-privileged energy product! Must not be used as fuel, unless such use is permitted under the Energy Tax Act or the energy tax implementation. Any other use as fuel has tax and legal consequences! If in doubt, please contact your local customs office. Lubricants: Tax free energy product! Must not be used as a power or heating fuel or for the production of such substances.
Note: When fuel oil and diesel buying by consumers, there is no statutory right of withdrawal after EU Distance Selling Regulations!
21.10.2020 No right to object "goods manufactured according to customer requirements"
We claim that our exhibited lubricants are to be assessed as samples. Production takes place on behalf of the customer + according to customer requirements in connection with "typical specifications and approvals": When purchasing goods specially made to customer specifications, the usual 14-day right of withdrawal expires in contracts concluded online or outside of business premises (Case C-529/19 Directive 2011/83 / EU)